mpocasino Privacy Policy
This page describes what we collect when you use mpocasino and how we keep that data protected. We at mpocasino take your privacy seriously. Our platform operates under jurisdiction-restricted access, and we handle your personal information according to applicable data protection standards.
We collect data only to deliver our service—account management, payment processing, fraud prevention, and customer support. We do not sell your information to third parties. Your data remains encrypted and stored on secure servers. We provide transparency about how we use your information and your rights to access, correct, or request deletion.
What we collect on mpocasino
When you create an account on mpocasino, we collect your name, email address, phone number, and date of birth. During account verification, we request identity documents—passport, national ID, or driver's license—to comply with anti-money-laundering regulations. We also collect your residential address and payment method details (bank account or e-wallet identifier).
Our platform logs your activity: login times, games played, tournament participation, and withdrawal requests. We record your IP address and device type to detect unauthorized access and prevent fraud. Payment transactions are logged with timestamps and amounts. We do not store full credit card numbers; payment processors handle that data separately.
How we use your data
We use your information to verify your identity, process deposits and withdrawals via DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, and bank transfers (mobile banking, local payment, online payment, e-wallet). We send account notifications, tournament schedules, and support responses to your email and phone. We analyze gameplay patterns to detect problem gambling signals and account compromise. Our support team in Jakarta, Surabaya, Bandung, Medan, and Semarang uses your data to respond to account recovery requests and KYC inquiries during business hours.
Third-party processors
Our payment processors handle transaction data. Our hosting provider stores our servers outside Indonesia; your data may be processed in multiple jurisdictions. We use fraud-detection services to verify transactions. Our customer support platform logs conversations. All processors sign data-protection agreements and are prohibited from using your information for their own purposes.
Your rights and our mpocasino commitments
You have the right to access your personal data, request corrections, and ask for deletion subject to legal retention requirements. You can withdraw consent for non-essential processing. You may request a copy of your data in portable format. To exercise these rights, contact our support team via email or phone during business hours.
We retain your account data for as long as your account is active. After account closure, we keep records for seven years to comply with financial regulations. We delete payment card details after transaction settlement. Identity documents are retained for verification purposes and may be deleted upon request, subject to regulatory holds.
Cookies and tracking
Our platform uses session cookies to keep you logged in. We use analytics cookies to understand how users navigate mpocasino—which games are popular, which payment methods are used most, and where users encounter friction. These cookies do not identify you personally. You can disable non-essential cookies in your browser settings; session cookies are required for the platform to function.
Key takeaways
- We collect name, email, phone, identity documents, and payment details for account verification and transactions.
- We use your data for service delivery, fraud prevention, and customer support—never for third-party marketing.
- You have the right to access, correct, and request deletion of your data.
- Our servers may sit outside your jurisdiction; all processors sign data-protection agreements.
Contact and updates
If you have questions about how we handle your data, contact our support team. We respond in English and Indonesian during business hours. Our privacy policy may change as we update our systems or comply with new regulations. We will notify you of material changes via email. Your continued use of mpocasino after a policy update constitutes acceptance of the new terms.
Our services are available only where local law permits. We do not knowingly collect data from users under 18 years of age. If you believe we have collected your information without authorization, please contact us immediately. We are committed to resolving data-protection concerns promptly and transparently.